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IT is the nervous system of the modern enterprise, but the systems that support digital-first businesses still run on manual work. As teams race to bring AI into legacy workflows, many are layering intelligence onto architectures built for another era. Our conversations with IT leaders have shown that they don’t just want faster ticket resolution, they want to run leaner, more secure, and more autonomous operations.
We believe the most enduring companies of this generation will use applied AI to fundamentally rethink how work gets done. That’s what Serval is doing with IT services, showing customers what it means for technology to seamlessly run IT operations.
We were the largest investor in Serval’s seed round last year. Now, we’re deepening our partnership by investing in their $47M Series A.
The Intelligent IT Opportunity
Serval was built from day one as an AI-native platform, delivering end-to-end workflow automation. Their agents execute complex IT tasks, reasoning over data, taking action across systems, and continuously improving from context. This foundation lets Serval move faster, integrate deeper, and deliver measurable results where others are still experimenting.
Serval’s customers talk about freeing entire days of productivity, unlocking unused tooling, and tightening security controls without adding headcount. The company’s AI agents handle onboarding and access management as naturally as they resolve support requests, collapsing what used to be siloed functions into one intelligent layer.
The results are striking. At Verkada, Serval has delivered a 90% reduction in median resolution time. At Perplexity, Serval now handles more than 50% of IT requests with no human interaction. As the company tripled in size, its IT team kept up without adding headcount, automating onboarding, offboarding, and access control—all while strengthening security. As Perplexity’s Head of Security put it, “Serval’s experience is effortless.”
Why Serval Wins
We first partnered with Serval’s founders, Jake Stauch and Alex McLeod, because of their clear and compelling vision: free IT teams from repetitive work so they can focus on higher-impact problems.
They are already delivering on this vision, reimagining how IT should work in a world where software can think and act on its own. That impact has led to rapid enterprise adoption, with many of the world’s fastest growing companies (including Mercor, BILT, Together, Clay, and many more) now relying on Serval.
We’re proud to continue our partnership with Jake, Alex, and the entire Serval team as they build the future of intelligent IT operations.